• Webcast Login Information
• Troubleshooting

Webcast Login Information

1. Go to the following web page 5-10 minutes prior to the webcast start time:
   
   http://webcast.training.apple.com/
   
   
2. Enter the following webcast ID and passcode:
   
   These are located on the Upcoming Webcast page for the webcast
   
   
3. Enter your name, location, and email address. Entering this information helps personalize the webcast experience, and allows presenters and experts to contact you via email, to follow up on your questions. Entering this information is optional.
   
   
4. Click the Login button, and you will see the webcast stream on the next page.
   
   
5. You can chat in questions in the text field at the bottom of the page. Your questions may be answered by the presenters in the studio during the webcast. Please note however, that presenters and webcast production staff are not able to chat back to you.
   

Troubleshooting

1. Make sure you have the very latest version of Mac OS X installed by running Software Update.


2. If you are unable to watch the video, you may have streaming ports blocked on your firewall by your Internet administrator or Internet service provider. If this is the case, you can try changing the QuickTime streaming transport setup from UDP to HTTP. Follow these steps in Mac OS X:
   
   
   • Open System Preferences.
   • Click the QuickTime preference pane.
   • Click the Advanced Tab.
   • Under the Transport Setup pull-down menu, choose “Custom…”.
   • Change the Transport Protocol from UDP with a RTSP Port ID of 554 to HTTP with a Port ID of 80.


3. Check back for the on-demand version of the webcast if you are unable to resolve technical issues. Most webcasts are posted within 2 weeks of the broadcast date.